Terms & Conditions — jaetzz

§ 01 General Terms & Acceptance

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "User", "you") and jaetzz ("the Company", "we", "us", "our") governing your access to and use of the jaetzz online casino and sports betting platform, accessible at https://jaetzz.net ("the Platform"). By registering an account, depositing funds, placing a wager, or otherwise accessing any feature of the Platform, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them.

These Terms apply to all users of the Platform, including visitors, registered players, and any third party acting on behalf of a player. If you do not agree with any part of these Terms, you must cease using the Platform immediately.

jaetzz reserves the right to amend, update, or replace these Terms at any time. Notice of material changes will be communicated to registered players via the email address on file or via a prominent notice on the Platform. Your continued use of the Platform after such notice constitutes acceptance of the revised Terms.

These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference and form part of the overall agreement between you and jaetzz.

§ 02 Eligibility & Age Restriction

In addition to the age requirement, you represent and warrant that:

• You are a human individual (not a corporation, partnership, trust, or automated system);
• You are registering on your own behalf and not on behalf of any third party;
• You are not a resident of a jurisdiction where online gambling is expressly prohibited by law;
• You are not a current or former employee, contractor, affiliate, or close family member of an employee or contractor of jaetzz or any of its software providers;
• Your participation in real-money gaming on the Platform is lawful in the jurisdiction from which you access it;
• You have not previously been self-excluded or banned from the jaetzz Platform.

jaetzz reserves the right to request documentary proof of age and identity at any time. Acceptable documents include a valid national identity card (NID), passport, or birth certificate issued by the relevant Bangladeshi authority. Accounts where age or identity cannot be satisfactorily verified may be suspended pending further review, and any winnings accumulated during the unverified period may be withheld until verification is complete.

§ 03 Account Registration & Verification

To access the full features of the jaetzz Platform — including depositing funds, placing wagers, and withdrawing winnings — you must register a personal account. Registration is free of charge. During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, email address, and mobile number.

One Account Per Player

Each player is permitted to hold exactly one active account on jaetzz. Opening duplicate accounts ("multi-accounting") is strictly prohibited. jaetzz uses technical detection methods to identify multiple accounts linked to the same device, IP address, payment method, or identity documents. Where multiple accounts are detected, jaetzz reserves the right to close all associated accounts and forfeit any pending bonuses or winnings.

KYC Verification

As part of our Know Your Customer (KYC) obligations and commitment to responsible gaming, jaetzz may require players to submit identity verification documents at registration or at any subsequent point. The KYC process may include:

• Government-issued photo identification (NID, passport, or driving licence);
• Proof of residential address (utility bill, bank statement dated within 90 days);
• Proof of payment method ownership (screenshot of bKash or Nagad account showing the registered name and number);
• Source of funds declaration for high-value deposits.

jaetzz will process KYC submissions within three (3) business days. Players are encouraged to complete KYC verification proactively to avoid delays in withdrawal processing.

Account Security

You are solely responsible for maintaining the confidentiality of your jaetzz login credentials. You must not share your username, password, or two-factor authentication codes with any other person. jaetzz will never ask for your password via email, live chat, or any other communication channel. If you suspect unauthorised access to your account, contact support immediately at [email protected].

§ 04 Deposits, Withdrawals & Payments

jaetzz supports the following deposit and withdrawal methods for players in Bangladesh: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. All transactions are processed in Bangladeshi Taka (৳). jaetzz does not charge any platform-side processing fees on standard deposits or withdrawals; however, your payment provider may apply their own transfer charges independently.

Deposit Limits

• Minimum single deposit: ৳500
• Maximum single deposit: Subject to your account tier and current promotional terms
• Daily deposit limit: Configurable by the player via the Responsible Gaming tools in account settings

Withdrawal Processing

Withdrawal requests submitted before 10:00 PM BST (UTC+6) on any calendar day are processed within 24 hours, subject to completion of KYC verification. Withdrawals via bKash and Nagad are typically credited within 60 minutes of approval during standard business hours. Bank transfer withdrawals may take one to three business days depending on the receiving institution.

Currency & Conversion

All account balances, wagers, winnings, and bonus amounts are denominated in Bangladeshi Taka (৳). jaetzz does not currently support multi-currency accounts. If you attempt to deposit via an international card or service that settles in a foreign currency, any conversion to BDT will occur at the rate applied by your payment provider and is outside jaetzz's control.

Fraud Prevention

jaetzz employs automated fraud detection across all payment transactions. Any deposit or withdrawal suspected of being associated with fraudulent activity, money laundering, or misuse of the Platform will be flagged for manual review. jaetzz reserves the right to delay, suspend, or permanently block transactions that fail our fraud screening protocols. Where fraud is confirmed, the matter may be referred to relevant Bangladeshi authorities.

§ 05 Bonuses & Promotions

jaetzz offers a range of promotional bonuses to both new and existing players, including welcome bonuses, reload bonuses, free spins, and seasonal promotions tied to Bangladesh events such as Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh (Bengali New Year), Victory Day (December 16), and Independence Day (March 26). All bonuses are subject to the specific terms published alongside each offer, which form part of these Terms by reference.

Wagering Requirements

All bonus funds awarded by jaetzz are subject to a wagering requirement, which specifies the total amount that must be wagered before bonus-derived winnings can be converted into withdrawable funds. The applicable wagering multiplier and eligible games list are stated in each promotion's individual terms. As a general principle:

• Bonus funds must be wagered the specified number of times before a withdrawal request can be approved;
• Not all games contribute equally to wagering requirements — slots typically contribute 100%, while live casino and table games may contribute at a reduced rate;
• Bonuses carry an expiry date; unmet wagering requirements after the expiry result in forfeiture of the bonus and any associated winnings;
• jaetzz reserves the right to alter, suspend, or discontinue any promotion at any time with reasonable notice to affected players.

Maximum Withdrawable Winnings from Bonus

Unless a specific promotion states otherwise, the maximum amount withdrawable from winnings generated exclusively from bonus funds (prior to the wagering requirement being met) is capped at five times (5x) the original bonus value. Any balance in excess of this cap will be removed upon withdrawal request submission.

§ 06 User Obligations & Prohibited Conduct

By using the jaetzz Platform, you agree to conduct yourself in a lawful, respectful, and good-faith manner at all times. The following conduct is strictly prohibited and may result in immediate account suspension, permanent closure, forfeiture of funds, and where applicable, referral to law enforcement authorities in Bangladesh:

• Providing false, misleading, or incomplete registration information, including false date of birth to circumvent the 18+ age restriction;
• Accessing the Platform on behalf of another person or allowing any third party to use your account credentials;
• Using automated software, bots, scripts, artificial intelligence tools, or any other non-human means to interact with the Platform, place wagers, or manipulate game outcomes;
• Engaging in collusion with other players to gain an unfair advantage in table games, live dealer games, or sports betting markets;
• Attempting to exploit software bugs, glitches, or vulnerabilities in the Platform or any of its integrated game engines to generate winnings not intended by the game's design;
• Depositing funds derived from criminal activity, money laundering, or terrorism financing;
• Using the Platform in a manner that infringes upon the intellectual property rights of jaetzz or any third-party software provider;
• Harassing, threatening, or abusing jaetzz staff or other users via any communication channel associated with the Platform;
• Attempting to access another player's account, personal data, or financial information;
• Registering more than one account or reinstating a previously closed or self-excluded account by creating a new registration.

jaetzz reserves the right to monitor all Platform activity for the purpose of ensuring compliance with these obligations. In cases where prohibited conduct is detected, any wagers placed, bonuses claimed, and winnings accumulated during the relevant period may be voided without compensation.

§ 07 Intellectual Property

All content on the jaetzz Platform — including but not limited to the brand name, logo, website design, page layout, text, graphics, icons, interface elements, promotional materials, and any software used to deliver the Platform's functionality — is the exclusive intellectual property of jaetzz or its licensed content providers, including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal entertainment purposes. This licence does not permit you to:

• Copy, reproduce, distribute, or create derivative works based on any Platform content;
• Use any jaetzz branding, logos, or trademarks without prior written consent;
• Reverse-engineer, decompile, or disassemble any software or technology powering the Platform;
• Frame or mirror any portion of the Platform on any other website or digital property;
• Scrape, harvest, or systematically extract data from the Platform using automated means.

Any unauthorised use of jaetzz intellectual property may result in immediate account termination and potential civil or criminal liability under applicable Bangladeshi and international intellectual property law.

§ 08 Account Suspension & Closure

Closure by the Player

You may request the closure of your jaetzz account at any time by contacting our support team via live chat or at [email protected]. Upon receiving your request, jaetzz will close the account within one (1) business day. Any remaining real-money balance will be returned to your registered payment method within five (5) business days, subject to completion of any outstanding KYC requirements and provided no fraud investigation is ongoing.

Suspension or Closure by jaetzz

jaetzz reserves the right to suspend or permanently close any player account at its sole discretion, including but not limited to circumstances where:

• The player has violated any provision of these Terms;
• The player's identity, age, or payment information cannot be satisfactorily verified;
• Fraudulent, illegal, or abusive activity is suspected or confirmed;
• The player's account is subject to a legal hold, regulatory inquiry, or court order;
• The player has self-excluded and attempted to re-register;
• Continued operation of the account poses an unacceptable risk to jaetzz, other players, or third parties.

Dormant Accounts

An account is considered dormant if no login activity has been recorded for a continuous period of twelve (12) months. jaetzz will notify the registered email address of the account's dormant status and provide thirty (30) days' notice before applying an inactivity maintenance fee of ৳100 per calendar month. The fee will not reduce the account balance below zero. Players who wish to reactivate a dormant account may do so by logging in; all previous terms and conditions will continue to apply.

§ 09 Limitation of Liability

To the fullest extent permitted by applicable law, jaetzz, its directors, employees, partners, agents, suppliers, and licensed content providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to:

• Loss of winnings resulting from Platform downtime, technical malfunction, or third-party service interruption;
• Errors in odds, game results, or payout calculations caused by software faults, provided such errors are identified and corrected within a reasonable timeframe;
• Loss of data, account information, or session history due to server failure or cyber attack;
• Any financial loss resulting from your voluntary gambling activity on the Platform;
• Decisions made by the player based on information published on the Platform, including betting tips, match previews, or promotional descriptions.

The Platform is provided on an "as is" and "as available" basis. jaetzz makes no warranties, express or implied, as to the uninterrupted availability of the Platform, the accuracy of game results, or the suitability of the Platform for any particular purpose. In all cases, jaetzz's maximum aggregate liability to any individual player arising from a single incident shall not exceed the total amount deposited by that player in the thirty (30) days preceding the incident.

§ 10 Governing Law & Disputes

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws applicable to online entertainment platforms operating in the context of the Bangladesh market. Both parties agree to submit to the jurisdiction of the competent courts for the resolution of any disputes that cannot be settled through the internal complaints process described below.

Internal Complaints Process

Before escalating any dispute to external mediation or legal proceedings, players are required to submit a formal complaint to the jaetzz support team via email at [email protected]. Your complaint should include your registered username, a clear description of the issue, the date and time the issue occurred, and any supporting evidence (screenshots, transaction IDs). jaetzz will acknowledge your complaint within 24 hours and provide a substantive response within five (5) business days.

If you are dissatisfied with jaetzz's resolution of your complaint, you may escalate the matter in writing to our senior compliance team. We are committed to resolving all player disputes fairly and transparently, and we treat every complaint as an opportunity to improve our service.

§ 11 Amendments to These Terms

jaetzz reserves the right to modify, update, or replace these Terms & Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised effective date. For material changes — those that significantly affect player rights or obligations — jaetzz will provide at least seven (7) days' advance notice via the registered email address on file or via a prominent site-wide notice displayed upon login.

It is your responsibility to review these Terms periodically. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the new Terms. If you do not agree with the amended Terms, you must cease using the Platform and may request account closure in accordance with Section 08 of these Terms.

§ 12 Contact & Support

If you have any questions, concerns, or feedback regarding these Terms & Conditions, the jaetzz support team is available 24 hours a day, seven days a week, every day of the year — including during Eid, Pohela Boishakh, Victory Day, and all public holidays in Bangladesh. Our support team operates in English and can be reached via the live chat feature on the Platform or by email.

For matters specifically related to responsible gaming — including requests for deposit limits, self-exclusion, cooling-off periods, or urgent account intervention — please identify your request as a responsible gaming matter when you contact us so that it can be prioritised and routed to the appropriate team without delay.