Privacy Policy — jaetzz

§ 01 Information We Collect

When you register, deposit, play, or interact with the jaetzz platform in any way, we may collect and process the following categories of personal information. We gather only what is necessary for the purposes described in this Privacy Policy.

Information You Provide Directly

• Registration data: Full legal name, date of birth, email address, mobile number, and preferred currency (Bangladeshi Taka, ৳).
• Identity verification (KYC): Copies of government-issued photo identification (National ID card, passport), proof of address (utility bill or bank statement), and, where required, source-of-funds documentation.
• Payment data: Mobile banking account identifiers for bKash, Nagad, Rocket, or Upay (we store only the account number and registered name, never full wallet credentials or PINs); bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank withdrawals.
• Support communications: Any messages, emails, or chat transcripts exchanged between you and the jaetzz support team at [email protected].
• Responsible gaming inputs: Self-exclusion requests, deposit-limit settings, cooling-off period selections, and reality-check preferences that you configure in your account settings.

Information Collected Automatically

• Device & technical data: IP address, browser type and version, operating system, device model, screen resolution, and time zone.
• Session data: Pages visited, games launched, bet amounts, session duration, login timestamps, and navigation paths within the platform.
• Cookie and tracking data: See the Cookies section below for full detail on what we track and why.
• Geolocation: Country and region-level location inferred from your IP address, used solely for eligibility checks and fraud detection. We do not collect precise GPS coordinates.

Data Collected from Third Parties

In some circumstances, jaetzz may receive personal data about you from third-party sources as part of our fraud prevention and identity verification processes. These sources include:

• Identity verification partners who cross-reference your submitted documents against national databases;
• Payment processors (bKash, Nagad, Rocket) who confirm transaction completion and flag suspicious activity;
• Fraud detection services that provide risk scores based on device fingerprinting and IP reputation data;
• Our game technology partners (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) who may share session logs for dispute resolution purposes.

§ 02 How We Use Your Data

jaetzz processes your personal data only for clearly defined, legitimate purposes. The table below summarises each processing activity, its legal basis, and the specific data categories involved.

§ 03 Data Sharing & Third Parties

jaetzz does not sell, rent, or trade your personal information to any third party for commercial gain. We share your data only in the circumstances described below, and only to the minimum extent necessary for the stated purpose.

Service Providers (Data Processors)

We engage a limited number of carefully vetted third-party service providers who process personal data on our behalf and under our instruction. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and our banking partners receive the transaction data necessary to execute deposits and withdrawals.
• Identity verification providers: These partners receive copies of your KYC documents solely for the purpose of confirming your identity and age.
• Game technology providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other studio partners receive a pseudonymous player identifier and session tokens necessary to deliver game content. They do not receive your full name, address, or payment details.
• Analytics platforms: Aggregated, anonymised usage data may be shared with analytics providers to help us understand platform performance. No personally identifiable information is included in these data sets.
• Fraud prevention services: Device fingerprint data and risk signals may be shared with specialised fraud detection partners to protect both jaetzz and our players from unauthorised account access and financial crime.

All service providers are contractually bound to process your data only as instructed by jaetzz, to maintain appropriate technical and organisational security measures, and to delete or return your data when the engagement ends.

Legal Disclosures

jaetzz may disclose your personal data to law enforcement agencies, courts, regulators, or other public authorities in Bangladesh when we are legally required to do so, when we receive a valid legal demand, or when disclosure is necessary to protect the rights, property, or safety of jaetzz, our players, or the public. We will notify you of any such disclosure to the extent permitted by law.

Business Transfers

In the event that jaetzz undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the successor entity as part of that transaction. We will provide notice of any such transfer and the applicable privacy terms before your data is transferred and becomes subject to a different privacy policy.

§ 04 Cookies & Tracking Technologies

The jaetzz platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep your session secure, and to understand how players use our services so we can improve them. This section explains what cookies we use, why, and how you can manage them.

What Are Cookies?

A cookie is a small text file placed on your device by a website when you visit it. Cookies allow the website to remember information about your visit — such as your preferred language, login state, and session preferences — making your next visit easier and the site more useful to you. Cookies cannot execute code or deliver viruses; they are purely data files.

Types of Cookies We Use

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to block all cookies, accept only first-party cookies, or delete existing cookies. Please note that disabling strictly necessary cookies will prevent the jaetzz platform from functioning correctly — you will be unable to log in or maintain an authenticated session. For guidance on managing cookies in your specific browser, visit the help documentation provided by your browser's publisher (Chrome, Firefox, Safari, Edge, or Samsung Internet).

You may also opt out of analytics data collection at any time by contacting us at [email protected]. We will process your opt-out request within 14 days and confirm when the preference has been applied to your account.

§ 05 Data Retention & Storage

jaetzz retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The table below outlines our standard retention periods by data category.

When a retention period expires, personal data is either securely deleted (overwritten and rendered irrecoverable) or anonymised so that it can no longer be linked to an identifiable individual. Anonymised data may be retained indefinitely for statistical and platform improvement purposes.

Storage Location

The jaetzz platform and its associated databases are hosted on cloud infrastructure with data centres operating under industry-standard physical and logical security controls. All data at rest is encrypted using AES-256. Database access is restricted to authorised personnel only, with all access events logged and reviewed on a regular basis.

§ 06 Your Rights as a Player

As a player on the jaetzz platform, you have the following rights with respect to your personal data. We are committed to honouring these rights promptly and without undue restriction. To exercise any of the rights below, contact us at [email protected] with the subject line "Data Rights Request" and include your registered username.

§ 07 Data Security Measures

jaetzz takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. Our security posture includes:

• Transport Layer Security (TLS 1.3): All communications between your browser or mobile device and the jaetzz platform are encrypted using TLS 1.3, the most current and secure version of the standard. Our SSL certificates are renewed regularly and are visible as a padlock icon in your browser address bar.
• AES-256 Encryption at Rest: Personal data, KYC documents, payment identifiers, and session logs stored in our databases are encrypted using AES-256, the same standard used by global financial institutions and defence agencies.
• Access Controls: Access to systems and databases containing personal data is restricted on a strict need-to-know basis. Staff are granted the minimum level of access necessary to perform their role. All access events are logged and reviewed.
• Multi-Factor Authentication (MFA): All administrative accounts with access to player data are protected by mandatory multi-factor authentication. Players are also encouraged to enable MFA on their own jaetzz accounts for an additional layer of protection.
• Penetration Testing: jaetzz engages independent security professionals to conduct regular penetration tests and vulnerability assessments of our platform. Critical findings are remediated within 48 hours of identification.
• Employee Training: All jaetzz team members who handle personal data receive mandatory data protection and security awareness training upon joining and on a recurring annual basis.
• Incident Response Plan: We maintain a documented data breach and security incident response plan that defines escalation paths, containment procedures, notification timelines, and post-incident review processes.
• Secure Payment Channels: Payment credentials for bKash, Nagad, Rocket, and Upay are transmitted directly to the respective payment processor over encrypted channels. jaetzz never stores your mobile banking PIN, OTP, or full wallet credentials on our servers.

§ 08 Contact & Privacy Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how jaetzz handles your personal information, please contact us through the following channel. All privacy-related enquiries are handled by our dedicated Data Protection team.

Policy Updates

jaetzz reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable law. When we make material changes, we will notify registered players via email to the address on file and post a prominent notice on the jaetzz platform for at least 30 days prior to the changes taking effect. The "Last updated" date at the top of this page will always reflect the most recent revision. Your continued use of the jaetzz platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you must cease using the platform and may request account closure by contacting [email protected].

Children's Privacy

The jaetzz platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on the jaetzz platform, please notify us immediately at [email protected].